Training
At Foot Solutions we realize that your success is our success! Because we understand this we have worked hard to create an extensive training and support program that will insure that every franchisee is equipped with the knowledge and skills necessary to succeed. Every new franchisee will complete our program which includes:
Online training which must be completed before beginning the two and a half weeks at our Foot Solutions Pedorthic training center. In This portion of your training you will learn terminology, concepts, and techniques. You will learn how to make minor modifications and adjustments to shoes and orthotics to insure a proper fit. You will develop knowledge and skills in foot assessment, technique and application as well as operations. In addition, the training will cover marketing, customer service, and inventory control. In addition we have extensive private on line web based training as well as DVD and training tapes. We also offer specialized Chung Shi training.
One week in an operational store. There will be a continuation of hands on training by a Board Certified training staff. This will include actual application and work with customers. You will learn how to address the individual customers specific needs. You will continue to develop skills in sales and marketing.
Training on the operation and techniques of the computer scanning will be at our pedorthic training center and you will receive a certificate of completion.
Training will continue at your location during your store opening.
Continuing support through field representatives and associates will always be available to you as it is needed. Additionally, we have ongoing monthly portal calls and specialized in the field and regional training seminars.
Primary Training Goals
We don’t talk about customer service – we deliver with a unique scientific
computer foot scanning analysis and a 10 step fitting process for every customer.
We will spend an average of 30 to 45 minutes with each customer. Each floor
person will be trained in foot pathology, anatomy, scanning and proper fitting.
You Will Become An Expert In
Basic Foot Anatomy & Biomechanics
Foot Measurement
Foot Evaluation
Worn Shoe Evaluation
Shoe Sizes
Shoe Selection
Testing for Fit
Achieving Better Fit
Fitting Children’s Inserts
Fitting the Special Foot
MBT trained fitter and trainer
Computerized Foot Scanning Technology Training
What You Will Leave With
You will leave with an understanding of foot anatomy and pathology.
Instruction and pointers from experienced and qualified shoe fitters on proper fitting.
Hands-on practice in measuring feet and fitting shoes. An understanding of product selection and specific applications.
Continual training through private web site and support DVD and videos.
A certificate of completion, suitable for framing and display in your store, that shows your customers you care enough about their needs to train your employees well.
Training on computer foot scanning and mapping.
Fitting and modifying orthotics, arch supports, and inserts.
Complete course requirements and hours needed to sit for the Certified Pedorthists Exam.